STANDARD OPERATING PROCEDURE FOR ROOM CLEANING IN HOTEL OAKWOOD SURABAYA

Abstrak

The purpose of writing this final assignment is to find out the Standard Operating Procedure for Room
Cleaning at the Oakwood Hotel Surabaya. The author made observations at the Oakwood Surabaya hotel Jl .
Raya Kertajaya Indah No.79, Manyar Sabrangan, Kec. Mulyorejo, Surabaya, East Java, 60116. From 09
September 2022 to 20 March 2023 for 6 month. The author concludes that a room attendant at Oakwood Hotel
Surabaya carries out its duties in accordance with the Standard Operating Procedures that have been
established by the hotel, so that hotel rooms are maintained clean, neat, beautiful and comfortable .