THE ROLE OF SECRETARY IN CREATING COMPANY EFFICIENCY (CASE STUDY OF BANK SHINHAN SURABAYA)

Abstract

The aim of this study is to describe the role of secretary in supporting work efficiency of Shinhan Bank
Company in Surabaya. The method used in this research is qualitative and the problem-solving is deductively. A
qualitative approach is a problem approach with an intangible description of numbers. Deductive problem
solving is by studying topics in general related to the discussion taken from interviews and library research then
drawn conclusions in particular. The results of the discussion explain that (1) the requirements of being a
secretary are quite diverse and a secretary must have many excellences, the requirement to be a secretary are: the
requirements of knowledge, skill requirements, personality requirements. (2) the role of the secretary is quite
diverse, such as: Secretary must be able to save energy. The secretary must be able to solve the problem, the
secretary in the face of the bundle of letters, the secretary should be able to use the time, the secretary must be
able to organize the workspece, the secretary must be able to develop himself. (3) factors that affect work
efficiency include: discipline, responsibility, and ethics in work. (4) the secretary should be able to perform its
role as well and as efficiently as possible to improve the company's image and company's quality